For the Executive to consider and respond to a report of the Scrutiny Committee.

1. That the content of the report be noted.

2. That the Executive Member for Corporate Services be requested to produce a formal response to the report and its recommendations.

Councillors Michael Young and Cordingley, as Chairman and Vice-Chairman respectively of Scrutiny Committee, presented the Scrutiny Review of the Council’s Customer Relationship Management (CRM) system. Some concern was particularly highlighted regarding the timescale envisaged to address problems identified, and the impact on operational issues such as the effective capturing of customer feedback. In response, the Leader acknowledged that it was in the Council’s interests to maintain effective communications with its customers, and indicated that a formal response would be promptly made to the report’s recommendations.

            RESOLVED -

(1)        That the content of the report be noted.

(2)       That the Executive Member for Corporate Services be requested to produce a formal response to the report and its recommendations.