Issue - meetings

REPORT ON COMPLAINTS DETERMINED BY THE LOCAL GOVERNMENT & SOCIAL CARE OMBUDSMAN 2018/19

Meeting: 25/11/2019 - Executive (Item 69)

69 REPORT ON COMPLAINTS DETERMINED BY THE LOCAL GOVERNMENT & SOCIAL CARE OMBUDSMAN 2018/19 pdf icon PDF 333 KB

To consider a report of the Executive Member for Public Safety, Governance and Reform.

Minutes:

The Executive Member for Public Safety, Governance and Reform submitted a report which addressed the Council’s statutory duty to report to Members on adverse outcomes of complaints formally investigated by the Local Government & Social Care Ombudsman. The report set out the background to this duty, and provided Members with a summary of complaints determined in 2018/19. In discussion, questions were raised regarding a number of settlement payments recommended by the Ombudsman, and in particular one specific item; it was agreed that further information would be provided outside the meeting.

 

            RESOLVED – That the content of the report be noted.