To consider a report of the Executive Member for Finance and Governance.

The submitted a report in compliance with the Council’s statutory duty to report to Members on adverse outcomes of complaints formally investigated by the Local Government & Social Care Ombudsman. The report set out the background to this duty, and provided Members with a summary of complaints determined by the Ombudsman in 2019/20. Members noted the outcome of the Ombudsman’s public interest report, which had previously been notified to the Executive in July 2020; and that the Ombudsman had since confirmed that it was satisfied that the issues in relation to corporate processes and individual complaint remedies had been satisfactorily completed.

            RESOLVED – That the content of the report be noted.