To consider a report of the Executive Member for Corporate Resources.

The Executive Member for Corporate Resources submitted a report in compliance with the Council’s statutory duty to report to Members on adverse outcomes of complaints formally investigated by the Local Government Ombudsman. The report covered those complaints formally determined by the Ombudsman in 2016/17. An opportunity was provided for Members to discuss the content of the report; and it was agreed that further information could be provided, if required, on the outcomes from the Council’s broader complaint handling mechanisms.

            RESOLVED – That the content of the report be noted.