Issue - meetings
PERFORMANCE AND BALANCED SCORE CARD
Meeting: 22/07/2015 - STAR Joint Committee (Item 9)
9 BALANCED SCORECARD AND CUSTOMER SATISFACTION PRESENTATION 
PDF 69 KB
To receive a presentation of the Director of STaR Shared Procurement (presentation attached in advance for information).
Additional documents:
Minutes:
The Committee received a report and presentation of the Director of Procurement (STaR Shared Procurement) detailing the current position of STaR’s performance against the four parameters of the balanced scorecard. It was confirmed that the audit plan had now been agreed across the three authorities, and that training was being given to commissioners.
The Director of Procurement (STaR Shared Procurement) discussed the responses received from questionnaires distributed to service users, commenting that these had been mostly positive and demonstrated improvement.
RESOLVED: That the report be noted.
Meeting: 22/04/2015 - STAR Joint Committee (Item 17)
17 BALANCED SCORE CARD PDF 129 KB
To consider a report of the Director of STaR Shared Procurement.
Minutes:
The Director of Procurement (STaR Shared Procurement) submitted a report providing an overview of the Balanced Scorecard, highlighting the four key themes in relation to how the performance of the STaR should be evaluated: Compliance, Financial, Social Value and Performance.
RESOLVED: That the report be noted.
Meeting: 13/04/2015 - STAR Joint Committee (Item 5.)
5. BALANCED SCORE CARD PDF 129 KB
To consider a report of the Director of STaR Shared Procurement.
