EXECUTIVE MEMBER KEY DECISION – 1 JUNE 2022
The Local Authorities (Executive Arrangements) (Meetings and Access to Information) (England) Regulations 2012
Notice of Urgent Key Decision Taken Without 28-Day Notice
Notice is hereby given in accordance with Regulation 10 of the Local Authorities (Executive Arrangements) (Meetings and Access to Information) (England) Regulations 2012 that it was impracticable to give 28 days’ notice of the taking of the following decision, which is a Key Decision taken under delegated authority by the Leader of the Council on 1st June 2022:
Customer Relationship Management (CRM) System Replacement
Notice is further given in accordance with Regulation 11 of the Local Authorities (Executive Arrangements) (Meetings and Access to Information) (England) Regulations 2012 that the same decision was taken on the basis of urgency, and was therefore subject to the provisions of Regulation 11.(1). In accordance with these Regulations, the Chair of the Scrutiny Committee has been advised of this issue, and has agreed that the making of the decision is urgent and cannot reasonably be deferred, for the following reason:
The timescale to implement a replacement CRM system is very short. Failure to implement an alternative CRM solution ahead of the Civica contract ending presents a significant risk to the Council’s Contact Centre, online services, and GMSS functions. An urgent decision is required so that the renewal of the Enterprise Agreement with Microsoft can be completed before the renewal date of 30 June 2022 to incorporate the required CRM licences for the replacement system. The decision will also allow the procurement of an implementation partner and recruiting to programme resources can commence as quickly as possible.
Director of Legal and Governance
6 June 2022
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